Yes, you can return and exchange your item(s) within 30 days upon dispatch confirmation.
For more information please refer to Delivery & Return Page

Once your order is dispatch, you shall receive a dispatch confirmation along with the tracking reference.
For U.K order,delivery will take up to 3 working days and 7-10 working days for order outside U.K.
For more information please refer to Delivery & Return Page

Unfortunately, you cannot cancel immediately after purchasing online. Returns must be made within 30 days of receiving your confirmation reciept.

If you are paying with non-U.K. cards, you might be subject to bank charges and daily currency differences. For more information, please contact your local bank.

Buyer outside EU may have to pay import duties and taxes , the charges differ for different countries. We kindly advise you to contact the local customs office for further information.

We kindly ask you to check your junk mailbox first.Otherwise, please contact us by email or start a chat with us by clicking the "?" button at the right conrner, and include the recipient namde, order date and purchsaed item(s) in the email.

Whether you want to exchange strap or adjust mesh band size, it is super easy and simple. Please check out our Strap Ajustment Video for instruction.
For time-setting of watches, information can also be found in the user manual included in the packaging box. 

We make all our straps from scratch rather than buying the ready-made ones not only because the cost is lower but also less waste is produced through the process.
Traditionally, the straps are cut into 3 layers for the “top”, “middle” and “bottom” part.
The straps are usually discarded even if it is naturally damaged (genuine leather) because it has to look perfectly smooth and pretty in the shop.
Since the straps are processed by us from the start, we examine the damaged straps and use it for the “middle” part of the strap, so that the quality of the product is kept to our standards and at the same time we are being environmentally friendly.

A hardened crystal is similar to tempered glass but processed in a way that significantly reduces carbon footprint. With our new method and in-house built machine, we are able to melt the shape we want completely and without the need to scrape off any part of the glass.

In the QC process of our hardened crystal glass, we test each glass by dropping a small metal ball (approx. half the size of the dial) on it from the height of half a meter. If the glass breaks, the production starts all over again. If the glass does not break, it can then go to our consumers.

All purchases made through the official ADEXE website is guaranteed for 2 years for manufacturing defects from the original date of purchase under the terms and conditions of this guarantee.

This guarantee covers the watch movement. Should a component be defective from materials or workmanship during the warranty period under normal use, the watch will be replaced for free of charges.

If a problem occurs outside of normal use, we are able to repair for a small fee.

All purchases made through the official ADEXE website have 2 years warranty. However, we are not responsible for any purchases made elsewhere, retail stores or other websites across the globe are subject to the warranty of that store/website in the given country.