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Delivery and Returns

1. How much does it cost for delivery?
Delivery Type:  Standard Delivery Express
U.K.  FREE £5
E.U. FREE £10 - £20
USA & Canada FREE £15 - £20
Rest of the World
FREE £15 - £35
2. How long will delivery take?
Delivery Type:  Standard Delivery Express
U.K.  1 - 2 Working days Next Day order before 3pm
E.U. 3 - 5 Working days 1 - 2 Working days
USA & Canada 7 - 10 Working days 1 - 2 Working days
Rest of the World
7 - 14 Working days 1 - 3 Working days
3. Can I return an unwanted item?

Yes.... > For return and exchanges please refer to Delivery & Return Page

My Order

1. Where is my parcel?

Once your order is placed, you shall receive an email of order confirmation. Within 2 working days you shall receive another email for dispatch confirmation along with the tracking reference For more info, please check out Delivery and Returns Page

2. Can I cancel immediately after purchase?
Unfortunately, you cannot cancel immediately after purchasing online. Returns must be made within 30 days of receiving your confirmation reciept.
3. How long will my delivery take?
Delivery Type:  Standard Delivery Express
U.K.  1 - 2 Working days Next Day order before 3pm
E.U. 3 - 5 Working days 1 - 2 Working days
USA & Canada 7 - 10 Working days 1 - 2 Working days
Rest of the World
7 - 14 Working days 1 - 3 Working days
4. How much would I be charged in home country currency?

If you are paying with non-U.K. cards, you might be subject to bank charges and daily currency differences. For more information, please contact your local bank.

5. Do I need to pay import Tax?

Buyer outside EU may have to pay import duties and taxes , the charges differ for different countries. We kindly advise you to contact the local customs office for further information.

6. I have not received a confirmation email

Please check your junk mailbox. If you still cannot find the confirmation email, please contact us at info@adexe.co.uk and include the date, time, name, and product item purchased in the email.

Product

1. How do I exchange the straps with the removable tools in the packaging?
Please check out our video guides for instruction. For time-setting of watches, information can also be found in the user manual included in the packaging box. 
2. What is special about our hand-made genuine Italian straps?

We make all our straps from scratch rather than buying the ready-made ones not only because the cost is lower but also less waste is produced through the process.

Traditionally, the straps are cut into 3 layers for the “top”, “middle” and “bottom” part. The straps are usually discarded even if it is naturally damaged (genuine leather) because it has to look perfectly smooth and pretty in the shop.

Since the straps are processed by us from the start, we examine the damaged straps and use it for the “middle” part of the strap, so that the quality of the product is kept to our standards and at the same time we are being environmentally friendly.

3. What is Hardened Crystal Glass?

A hardened crystal is similar to tempered glass but processed in a way that significantly reduces carbon footprint. With our new method and in-house built machine, we are able to melt the shape we want completely and without the need to scrape off any part of the glass.

In the QC process of our hardened crystal glass, we test each glass by dropping a small metal ball (approx. half the size of the dial) on it from the height of half a meter. If the glass breaks, the production starts all over again. If the glass does not break, it can then go to our consumers.

4. Two Years International Warranty Policy?

All purchases made through the official ADEXE website is guaranteed for 2 years for manufacturing defects from the original date of purchase under the terms and conditions of this guarantee.

This guarantee covers the watch movement. Should a component be defective from materials or workmanship during the warranty period under normal use, the watch will be replaced for free of charges.

If a problem occurs outside of normal use, we are able to repair for a small fee.

5. Purchases made from elsewhere besides the official ADEXE website?

All purchases made through the official ADEXE website have 2 years warranty. However, we are not responsible for any purchases made elsewhere, retail stores or other websites across the globe are subject to the warranty of that store/website in the given country.

Strap Adjustment Videos

Changing Strap

How To Attach Spring Bars to Open Spring Bars of ADEXE Watches?

How To Change The ADEXE Leather Straps?

Adjusting Strap

How To Adjust ADEXE Butterfly Buckle Mesh Band?

How To Adjust Sizes Of ADEXE Mesh Bands Straps?